Payment & Cancellation Terms

Our Terms

1. Definitions

“you” means the person signing below/overleaf (and if more than one, both or all of you; your obligations being as individuals and together);
“us” and “we” means Skylight Construction LTD;
“the goods” means the items specified above/overleaf;
“the site” means the place where the goods are to be fitted (as specified above/overleaf);
“the fitter” means the person we contract to fit the goods.

Payment Terms

50% deposit required at the time of order.
30% of payment before the installation date.
The remaining balance to be paid on completion of the job.

If the payment terms are not met, the goods will not be sent to you. If you have not decided on the exact specification of the order prior to installation, such as colour choice of upholstery, you must still comply with the payment terms agreed at the time of placing the order.

2. Please read this contract carefully as we will rely on the terms set out here and above/overleaf, and neither we nor you can alter them without the agreement of the other.

3. Supply and fitting. We agree to supply and fit the goods at the site, unless it is stated otherwise above. Our furniture is made from parts which, once installed by our fitter, will form your fitted furniture and fulfil your order. The installation process will take between 1–15 working days and we will in any event use our reasonable endeavours to complete the installation as soon as we reasonably can.

4. Completion date. We will try to fulfil our obligations under this contract within a reasonable time. However, any fitting or completion date we give is a guide only and is based upon information given by you and other information known to us at the time. We cannot be held liable for delay or failure to complete the works caused by events beyond our reasonable control; in those cases we will complete the work as soon as reasonably possible.

5. Fitting agreement. If we have agreed with you to arrange for the goods to be fitted, the following applies. You agree:

That you have permission to use any plans or drawings you supply to us.
To make sure that any re-routing or installation of plumbing (including water, radiators, drainage, gas, sewage and the like) or electrics, and removal of existing furniture and carpets, have been carried out to a good workman-like standard prior to the fitting date.
To make sure that the fitter has access to the site at reasonable times (between 8.30am and 6.30pm on weekdays) or otherwise as agreed by you and us.
To make sure that the fitter can use the mains electricity supply from a standard 13A 240V socket free of charge, and that the supply is installed to the usual standards in force at the time.
That you will not make any material alterations in the rooms to be fitted, and in particular that you have not installed, relocated or removed any fixed items that you have not told us about before we entered into this contract.
To provide reasonable access to the room to be fitted (ladder access is not acceptable), to clear the room to provide sufficient working space for the fitter, and to co-operate in reducing health and safety risks to an acceptable level.
If you wish to cancel or postpone your fitting date within 21 working days of the due date, we will incur costs and cancellation or postponement may be subject to a £100 charge.
You confirm that you have told us of any particular features which you know about the site or its construction which may make the installation more difficult than we might reasonably expect. In particular, you acknowledge that you have checked the walls are sound.
You are advised not to decorate rooms (except the space where front frame furniture is to be installed) prior to installation, in order to avoid minor incidental damage caused during installation.

10. Changes to the order after survey, if we agree to make them at your request, will result in a charge for the additional cost of the goods involved and possibly a delay in the planned fit date.

11. We may make improvements to the specifications of the goods (or minor cosmetic changes) or their installation before completion of the installation. We will not make any significant changes without your agreement.

12. All our wood products are of a satisfactory quality although, as wood is a natural product, it can vary in grain or colour.

13. For installation and safety purposes there may be a join in any material over 2,000mm.

Cancellation Terms

14. If you ask to cancel the contract we will consider agreeing within 7 days, cancel your contract and notify you. After 7 days we will incur the following costs:

If we have manufactured the goods for your specific needs, we will charge you 25% of the contract price.
If we have started the installation process of your goods, we will charge you 70% of the contract price.
If your job is completed, we will charge you 100% of the contract price.

15. Cancellation rights. As the agreement concerns the supply of goods which are made to your specification or are clearly personalised, you have no right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

16. Ownership and responsibility. The legal ownership of the goods will not pass to you until you have paid all of the money you owe us, whether under this agreement or otherwise. You are responsible for the goods as soon as they are delivered to the site and we advise you to check your household insurance to ensure that you are covered.

17. Contract termination. This contract will end if you become bankrupt or otherwise insolvent, or make any arrangement with people you owe money to, in which case we will only carry out work we have started and which has been paid for.

18. Complaints. If you are not entirely satisfied with your purchase please contact our Customer Service Centre. If you remain unhappy with our final response, you may be able to refer your complaint to the Furniture Ombudsman.

Note: Please have this reviewed by a legal professional before relying on it.